Because each bonnet is handmade, please allow 7-14 business days for processing orders prior to shipping, excluding weekends and holidays.
Once order has been shipped, tracking information will be emailed to you and from that point any questions regarding tracking information will have to be asked by contacting USPS.COM.
Domestic: USPS First Class Mail: 2-10 business days after ship date. USPS Priority Mail: 2-3 business days after ship date. Tracking information is available.
International: USPS First Class International: 7-15 business days after ship date. Detailed tracking information is not offered with this service. Tracking is only within the US. The international ship times vary greatly by region. Most Canadian orders are received within 10 days, while some remote locations may take up to 2 weeks.
Special note for international orders: Import duties, taxes, charges, and/or Value-Added Taxes (VAT) (customs fees) are not included in the item price or shipping cost of your order. These charges are the buyer's responsibility. These fees are calculated at the shipping destination and must be paid upon delivery. Fees will vary, depending on the destination country. Please check with your country's customs office to determine what these additional costs will be prior to placing your order. Certified Bella Beauty is located in the US and all orders are processed in US dollars. International customers are encouraged to pay using PayPal.
If you are wanting to cancel your order, please email us immediately at GOODNIGHTHAIR@GMAIL.COM with order number. We will be able to cancel if order has not been yet processed (minus convenience fee).
At this time we do not have expedited or priority shipping. Please allow total processing/shipping time to be 7-14 business days, excluding holidays and weekends.
If for any reason you are unsatisfied with your order, please contact us through the contact link.
*WE ARE NOT RESPONSIBLE FOR LOST OR STOLEN ITEMS
**NO REFUNDS/NO RETURNS/NO EXCHANGES UNLESS AT OUR DISCRETION.
**IF EXCHANGING OR RETURNING AN ITEM, YOU ARE RESPONSIBLE FOR THOSE SHIPPING CHARGES WHEN SENDING BACK TO US. WE WILL THEN PAY TO RESEND TO YOU.
All sales are final. Please make sure you use the correct address we will not be able to refund lost products due to wrong address entered.